Terms & Conditions of Use
About Us
1. Acceptance of Terms
By accessing or using www.pivotalpropertymgmt.com and www.pivotalproperty.com (the “Website”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use this Website.
These Terms apply to all visitors, property owners, tenants, vendors, and any other users of the Website.
2. Use of Website
You agree to use this Website for lawful purposes only. You may not:
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Use the Website in any way that violates applicable federal, state, or local laws
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Attempt to gain unauthorized access to our systems
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Interfere with the functionality or security of the Website
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Submit false, misleading, or fraudulent information
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Use automated systems (bots, scrapers, etc.) without permission
We reserve the right to suspend or terminate access to users who violate these Terms.
3. No Professional Advice
The information provided on this Website is for general informational purposes only and does not constitute legal, financial, real estate, or investment advice.
You should consult with a licensed professional before making decisions related to real estate investments, leasing, or property management.
4. Property Listings & Availability
Any property listings displayed on the Website are subject to change without notice. We do not guarantee:
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Property availability
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Rental rates
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Features or amenities
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Accuracy of listing details
Applications for rental properties are subject to screening criteria and approval processes as determined by Pivotal Property Management.
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5. Tenant & Owner Portals
If you create an account through a tenant or owner portal:
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You are responsible for maintaining the confidentiality of your login credentials.
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You are responsible for all activity under your account.
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You must notify us immediately of unauthorized use.
We are not liable for losses resulting from unauthorized account access due to your failure to safeguard credentials.
6. Payments
Online payments (including rent, deposits, or fees) may be processed through third-party payment providers. By submitting payment information, you:
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Represent that you are authorized to use the payment method
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Agree to any applicable processing fees
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Authorize us and/or our payment processor to charge the specified amount
We are not responsible for errors or security breaches caused by third-party payment processors.
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7. Maintenance Requests
Maintenance requests submitted through the Website are not guaranteed to receive immediate response. If you are experiencing an emergency (e.g., fire, gas leak, or medical emergency), call 911 immediately then call our office and select the option to connect with our on-call manager.
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Emergency maintenance procedures are governed by your lease agreement.
8. Third-Party Links
This Website may contain links to third-party websites. We do not control or endorse those sites and are not responsible for:
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Their content
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Their privacy practices
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Their terms of use
Accessing third-party sites is at your own risk.
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9. Limitation of Liability
To the fullest extent permitted by law, Pivotal Property Management shall not be liable for:
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Any indirect, incidental, special, or consequential damages
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Loss of profits, data, or business interruption
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Errors or omissions in Website content
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Temporary unavailability of the Website
Your use of this Website is at your own risk.
10. Indemnification
You agree to indemnify and hold harmless Pivotal Property Management, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:
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Your use of the Website
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Your violation of these Terms
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Your infringement of any third-party rights
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11. Fair Housing Compliance
Pivotal Property Management complies with all applicable Fair Housing laws. We do not discriminate based on race, color, religion, sex, disability, familial status, national origin, or any other protected class under federal, state, or local law.
12. Privacy
Your use of this Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
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13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the courts located in [Insert County and State].
14. Modifications
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
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15. Contact Information
If you have questions about these Terms & Conditions, please contact:
Pivotal Property Management
Website: www.pivotalpropertymgmt.com
Email: admin@pivotalproperty.com
16. SMS
By opting into SMS from a web form, verbally, in writing, via third-party (such as Grasshopper or RingCentral) or other medium, you are agreeing to receive SMS messages from Pivotal Property Management, Inc.. These messages may include appointment reminders, alerts, account notifications, general correspondence related to our services, etc. We get consent verbally by asking "Do you agree to receive conversations (external) text messages from Pivotal Property Management, Inc.. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.pivotalpropertymgmt.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.